Privacy Policy

Privacy Policy On Audio, Data And Video

Alaskan Network Security, LLC  (collectively “AlaskanSecurity.com”, “ANS”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.
 
This Privacy Notice (“Notice”) explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our products and services, when you visit our websites, and associated sub-domains (“Website“), when you use our desktop, IP desk phone, mobile applications, our integrated business apps or our lab solutions (“Apps“) or when you use our cloud communications and collaboration solutions (“Services“). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.
 
Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection.
 
WHEN WE COLLECT YOUR PERSONAL INFORMATION:
  • We collect your personal information when you actively provide it to us through your interactions with us.
  • We may automatically collect personal information from you as you use our Apps and Services,  as a user or a participant, including recording communications, when enabled, or when you visit our Websites.
  • We may receive personal information about you from software partners or database services we partner with.
  • We may infer or derive personal information based on other information we collect, such as with Service features that provide conversational intelligence.

WHAT PERSONAL INFORMATION WE COLLECT

Personal Information you actively provide to us or we collect from third parties, business partners, other users, and service providers, or which is publicly available
 
Your contact information/Identifiers: Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Apps or Services.
 
Your payment information: Billing name, address, and credit card or other payment information.
 
Other information: Social media profiles, LinkedIn URLs, custom profiles and any other information about you that you may voluntarily provide or any information about you that may be publicly available.
 
Personal information we collect through your interactions with: AlaskanSecurity; our Websites; Apps and Services as a user or a participant
 
Account information:
 
  • Account holders’ usernames and account numbers, phone number, language preference, title, department.
 
Information about your use of Alarm, Video, or Network Services through integrations with our Websites, Apps and Services or otherwise:
 
  • Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens.
 
User content:
 
  • Files, any content of communication in any format (including  but not limited to documents, SMS, pictures, transcripts, notes, recordings, voicemails, etc.) or other information you or another user or participant upload, provide, grant access to or otherwise implement. *Note that users and participants control the content that they provide, and it may include any category of personal information.
 
Service Usage Data:
 
  • Device information (such as IP address, ISP, device and operating system type, operating system and client version, client version, type of microphone or speakers, and other related information)
  • System logs, including usage logs, backend logs, client logs
  • Internal feature usage analytics
  • Cookie identifiers
  • Traffic data about the communications that take place through our platform (such as chat, video conferencing) which include, network monitoring data, and call detail records produced by a telephone call or other telecommunications transactions. The call detail record contains various attributes of the call, such as time, duration, completion status, source number and destination number.
  • Quality of Service data
  • Fraud and threat analysis data
  • Connection type and related information (e.g., connected over WiFi)
 
Geolocation information: 
 
  • Information about where you are located when using the Services.
 
SMS messages:
 
  • Content of blocked SMS messages that violate our spam rules.
 
Inferred or derived data:
 
  • Inferred or derived data may include a summary of information included in recorded content processed by conversational intelligence. Users and participants control the content they provide.
 
Your communications with us:
 
  • Surveys, voice and video calls and related recordings and transcripts, emails and messages, interactions with chatbots available as part of our Services or Websites, etc.
 
Other information:
 
  • Any personal information that a user or guest voluntarily provides through their use of the Services, including synchronizing contact information, or through integrations with other applications.
 

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